While in London I visited many places, including the London Eye, which is one of the most popular tourist attractions. It’s a big wheel 132-metres high where you can see over most of the city. I also visited the House of Lords, home of the British Parliament and the Reform Club, an exclusive club in Pall Mall who specialise in superb hospitality and customer care.
At the club they have rooms, kitchens, a restaurant, committee rooms and conference rooms. I was able to meet with their heads of department led by Colin and visited all their departments on the day of my stay.
With all of these experiences of the different places I have visited and worked at to compare and evaluate, I will have many things to take back to our lodges!
I think that with the education I have received in London I can bring back knowledge and ideas so that we can improve where we need to improve to provide even better service for our guests. I really once again convey my thanks to Volcanoes Safaris for the exposure they gave me and promise to take this as a valuable lesson. It's the people, the experience, the staff that will make the difference and put Volcanoes Safaris in the position of being the number one safari company.
David, Virunga Lodge Manager