Privacy Policy

We respect the privacy of our customers and therefore we are committed to the following privacy policy, which is designed to give you peace of mind and confidence. What personal information do we ask for?

The only personal information about you we gather is information provided by you upon request. We ask you for personal information in a variety of circumstances:

Brochure requests and registering for our e-newsletter. We need your name, address and/or e-mail address so that we can send out your brochure order, and/or advise you of special offers/promotions we think you would be interested in. On all forms you will be given the opportunity to opt-in to receiving occasional marketing information from Volcanoes Safaris.

Booking Form Making an enquiry through the booking form requires name, email address and country of origin so that we can assess the best way to be in touch. Other fields allow us to narrow down the options before we speak to you. Your information is not shared with third parties and is only added to our newsletter database for marketing information if such a service is opted into.

Paying for your holiday online. We need your telephone number and e-mail address in the unlikely event that we need to contact you urgently about your booking. If you are paying for your holiday online, we’ll also need your credit/debit card details (including card number, cardholder name, address, expiry date and start date for Mastercard) in order to take payment and confirm the booking on-line. If you’re paying by debit card we may also need to take the start date and issue number of the card. Volcanoes Safaris does not store any credit card details.

Do Volcanoes Safaris site use cookies? Yes. Volcanoes Safaris uses ‘cookies’ to collect information about your use of the website and to assist repeat visitors, for example those ordering marketing literature from us. A cookie is a small information file sent by a web server to store on your web browser (Internet Explorer or Firefox for example), so it can later be read back from that browser. This is useful for having the browser remember some specific information. This recognizes the computer and not you personally.

Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. We may use cookies to keep track of the transaction from one page to the next. Cookies enable us to monitor site usage levels allowing us to improve your website experience. Cookies used cannot be used to trace visitor behaviour across other websites.

We may also use your IP (Internet Protocol) address to diagnose problems with our server and administer the site Рmonitoring visitor traffic patterns and site usage to help us develop and improve the Volcanoes Safaris site further. Please note we do not store any individual data from our cookies, we simply use the information to understand user trends.

How does Volcanoes Safaris protect customer information? A secure server protects all the information you give us to make a payment on our site. The secure server software SSL (Secure Socket Layers) encrypts all information held. The preferred partner for payment gateway is Paypoint. You will be providing your name, address and card information to Paypoint when making a payment on the Volcanoes Safaris site. Paypoint is fully compliant with the Payment Card Industry Data Security Standard. We direct you to their Privacy Policy for further assurance in this area. Volcanoes Safaris are in no way responsible for the Privacy Policy and business activities of Paypoint.

Will Volcanoes Safaris disclose any of this personal information to third parties? Volcanoes Safaris will only disclose your name and booking details to our suppliers for operational purposes. We will not pass on your details to other companies for marketing purposes.

Data Protection Updating and accessing your information If you wish to update or amend the information which Volcanoes Safaris may hold about you or wish Volcanoes Safaris to cease using your data please contact us at salesuk@volcanoessafaris.com. You have a right under the UK Data Protection Act 1998 to access the information Volcanoes Safaris may hold about you, subject to certain conditions. If you wish to make an application to access this information please contact us at marketing@volcanoessafaris.com.

How will I know if any changes have been made to this policy? Any changes made to our privacy policy will be made to this page. Your continued use of the website signifies your agreement to any changes.

What about the other sites you link to? Volcanoes Safaris, including its owners, employees and contractors, is not responsible for the privacy policies or content of sites that we link to. If you have any further questions relating to this policy, or if at any time you feel Volcanoes Safaris has not adhere to this policy please let us know by emailing us at salesuk@volcanoesasafris.com.