International clients who do a safari with Volcanoes Safaris Limited and are booked through Tour Operators or Travel Agents should check the relevant bonding arrangements made by that company for their travel.
EU clients travelling from the UK who book a safari directly with Volcanoes UK Limited are fully protected for cancellation or curtailment of travel arrangements, in the event of insolvency of Volcanoes UK Limited, by Towergate Chapman Stevens, in accordance with ”The Package Travel, Package Tours Regulations 1992”.
Our merchant service provider retains at any time £40,000 (approximately $62,000) for ensuring refunds of deposits paid by credit/debit card by our direct clients in the event of financial failure on our part. Volcanoes Safaris Limited sells only ground handling services in Africa and does not sell flights to Africa nor is it bonded to do so.
Further details of the insurance cover provided are available from Volcanoes UK office or from P J Hayman Co Ltd (+44 2392 419050 www.pjhayman.com)
It is a condition of booking that all clients must have, and must demonstrate to the company prior to their departure, adequate insurance for the duration of the tour.
Such insurance should cover personal injury; medical expenses; repatriation in the event of accident, illness or death; cancellation or curtailment of the tour by either side and loss of, damage to, or theft of the clients’ personal property. Activities with a greater inherent risk, such as mountaineering, trekking, animal tracking on foot and white-water rafting should be covered if applicable. Theft, personal injury or any disruption to arrangements should be reported immediately to the company. It is the client’s responsibility to ensure they comply with the terms and condition of their travel insurance policy. Clients undertaking a full safari package with the company are covered for evacuation insurance.
For travel insurance for those residing in the US CSA Freestyle Plan, MedjetAssist or Global Rescue are recommended.
Travel insurance for those wishing to use a UK Insurance company may be arranged through our Insurance brokers Campbell Irvine by applying on line at www.campbellirvine.com or by contacting them on 020 7938 1734 or via email at firstname.lastname@example.org. The Insurance is underwritten by ACE European Group. Campbell Irvine ltd and ACE European Group are both authorized and regulated by the Financial Conduct Authority.
The 24-Hour Worldwide emergency Medical Service is provided by Specialty Assistance, experts in providing friendly and professional emergency help. Please note that if you chose not to take our recommended insurance then we require confirmation that you have an alternative policy that provides cover, which is as extensive as our own.